The hospital was already using another application for managing all their administrative and clinical related activities. They were not satisfied with the performance and wanted to evaluate HospiNEXT. We conducted a case study for the same through exploring the influential factors that affect the acceptance and satisfaction levels among different healthcare professionals in the Hospital.
We conducted objective quantitative survey methods to collect data directly from different types of Hospital Information Management system users. The survey covered 5 sections:
We found that the most influential factors are :
It is observed that main areas of potential improvement are:
System performance – Improving the performance of the Hospital Information Management system is achieved by -
Organizational support – A very crucial factor that can be achieved by providing training and dedicated time (during working hours) for users to learn and practice on the Hospital Information Management system.
Users' feedback – Better and more reliable channels of communication and feedback are needed to consider users' complaints, suggestions and contribution.
We understood the system functionality thoroughly, the need for changes and improvement. We implemented HospiNEXT in their hospital and appointed a dedicated 2-member team to maintain their information in the application. After 1-month, it is observed that there is a lot of improvement in the system performance with increased information quality. Also our team conducted the user trainings (weekly) and immediate support was provided for all the helpdesk tickets arised. Now we are proud to have this hospital as our permanent client.